If you are affected by this, please e-mail support@cloudimperiumgames.com with your username. Roberts Space Industries is the official go-to website for all news about Star Citizen and Squadron 42. This Agreement (and all subsequent modifications, if any) shall remain effective until terminated. We are not able to process change of addresses at this time. Terms of Service - Follow the development of Star Citizen and Squadron 42 You can receive the STAR credit if you own your home and it's your primary residence and the combined income of the owners and the owners' spouses is $500,000 or less. Do Not Sell or Share My Personal Information. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where appropriate, the AAAs Supplementary Procedures for Consumer Related Disputes (AAA Consumer Rules), both of which are available at the AAA website www.adr.org. If youre having trouble with your RSI account or if you have a common question, please read on for solutions! The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. 2023 Cloud Imperium Rights LLC and Cloud Imperium Rights Ltd. This Section shall survive termination of this Terms of Service agreement. RSI reserves all rights, title and interest in and to the RSI Fansite Content and RSI Marks which are not expressly granted herein. RSI will send its notice to your billing address (if provided) and email you a copy to the email address you have provided to us. You may not modify RSI Software or use it in any way not expressly authorized in writing by RSI. RSI is raising funds for its roleplaying universe of "Star Citizen" and the space combat game "Squadron 42" (collectively, "Game"). Your Account may be terminated if someone else uses it to engage in activity that violates the Terms of Service or is otherwise improper or illegal. Without limiting the generality of the foregoing, you agree to indemnify and hold RSI harmless for any improper or illegal use of your Account, including the illegal or improper use of your Account by someone to whom you have given permission to use your Account. eNewspaper Content Issues. Billing address used on your RSI account. For example, my Citizen Dossier looks like this. If RSI terminates your Account, you may not participate in a RSI Service again without RSIs express permission. The titles that can be selected on the website are indications of backer pledge level. Space Foundry | The Next Generation Star Citizen Grey Market You can use the check to pay your school taxes. STAR credit check. The best place to buy and sell content for Star Citizen! You agree as a condition of participating in a Pre-Release Test to (i) not copy or reproduce the Pre-Release Materials, (ii) safeguard the Pre-Release Materials and prevent unauthorized access to, reproduction of, disclosure of and/or unauthorized use of, the Pre-Release Materials, and (iii) if applicable, fully comply with the terms and conditions of the Confidentiality Agreement. While some elements of the Website may be generally accessed by the public, certain aspects of the Website (e.g. The SotA team is still settling after their successful crowdfunding period, but we will be working with them in the coming weeks to link accounts. The failure of RSI to exercise or enforce any right or provision of these Terms of Service or any RSI Terms will not constitute a waiver of such right or provision, any such waiver being effective only if in a writing signed by RSI. IN NO CASE SHALL RSI OR RSI AFFILIATES BE LIABLE FOR DIRECT, GENERAL, INCIDENTAL, SPECIAL. Such informal negotiations commence upon written notice from one person to the other. Insurance FAQ and Update - Roberts Space Industries The new site will allow you to easily make these changes yourself. RSI Services may require or allow you to download RSI Software. Email for RSI account. If you encounter another user who is violating any of the rules of conduct, please report this activity to RSI by contacting support@cloudimperiumgames.com. Search & Rescue Refueling - Released in Alpha 3.17 Refining Military - Released in Alpha 3.17 (Technically militia / military support eg. Remedies. Customer Service FAQ - Roberts Space Industries | Follow the 86.5K subscribers Join Subscribe Share 1.5K views 10 months ago #StarCitizen #RobertsSpaceIndustries #StarCitizenGame Want to know if Star Citizen is worth spending money on? You understand that certain updates and modifications may be required in order to continue the use of RSI Software and RSI Services. If you accept a free trial subscription, RSI will begin to bill your Account for that RSI Service when the free trial subscription expires, unless you cancel your subscription before that time. Please use a different web browser. RSI may issue you a warning, or RSI may immediately terminate any and all Accounts that you have established. When the Game, or any element or module thereof, is updated or patched, our patch routine may check your computer to see that you have the most recent version of game-specific files; when you communicate within the Game or any communication feature in the Game or on the Website (e.g. The contents of the package always stated that it included a digital copy of the game. You will lose your user names and personas as a result of the Account termination. Issues relating to Orders, Merchandise & Subscriptions. Troubleshooting for connecting to Star Citizen servers. You agree that breach of the above obligations will cause irreparable harm to RSI, and RSI is entitled to (in addition to any other remedies available to it) ex parte injunctive relief without bond to prevent the breach or threatened breach of your obligations. Found a bug? In an attempt to answer some of the more common issues, weve put together a brief FAQ. Content on RSI Services is owned by RSI or RSIs third party licensors and is protected by US and International copyright, trade dress, patent, and trademark laws, international conventions, and other laws protecting intellectual property and related proprietary rights. Upload User Content that you do not own or have permission to freely distribute. Your online conduct should be guided by common sense and respect for others who access and use the Website (whether or not such third parties are registered users of the Website) and for the employees and representatives of RSI. 1.3K 38K views 8 months ago We talk about the new bounty hunting changes in 3.17 including shield and missile changes and some useful strategies/tips to help be successful. If your Account, or a particular subscription for a RSI Service associated with your Account, is terminated for a violation of these Terms of Service, the EULA or any other RSI Terms, no refund will be granted; no online time or other credits will be credited to you or converted to cash, nor will any other form of reimbursement be issued, and you will have no further access to your Account or entitlements associated with your Account or the particular RSI Service (such as digital assets, game credits, passes, and tokens). However the purchase also includes the digital versions of the included items loaded onto the Spaceship-shaped USB drive and the ability to download the game. Your Full Name as entered when registering your account. Creating your account is a simple and straight forward process. Post, transmit, promote, or distribute User Content that is illegal. You can also reach out to the support team via email at support@cloudimperiumgames.com or by submitting a ticket through the "My RSI" section of the website after logging in to your account. Cloud Imperium is an international independent game company. In such cases, RSI grants to you a non-exclusive, limited license to use RSI Software solely for the purpose stated by RSI at the time the RSI Software is made available to you. Ships or packages gifted to the account will not count towards the Concierge total. Consequently, in addition to such monetary and other relief as may be recoverable at law, you agree that RSI shall be entitled to specific performance or other injunctive relief, without bond, other security, or proof of damages, as remedy for any breach or threatened breach of these Terms of Service or any other RSI Terms. RSI reserves the right to change such payment providers at any time. If the RSI Service on which you contribute User Content permits other users to access and use that contributed User Content as part of the RSI Service, than you also grant all other users of the relevant RSI Service the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your contributed User Content on or through the relevant RSI Service without further notice, attribution or compensation to you. Well me and some. Date of Birth. It will be located on the right side of the page below the box with the links to the Issue Council and Spectrum. If you intend to charge a subscription or access fee to generate revenue from the fansite, we would require you to execute a license agreement with us. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT THE USE OF THE GAME, THE WEBSITE, OR ANY OTHER RSI SERVICES, RSI SOFTWARE, AND THE INTERNET IS AT YOUR SOLE RISK. Only natural persons, as opposed to any kinds of legal entities (e.g., corporations, limited liability companies, and/or partnerships), shall have the privilege of establishing an Account. The forums are staffed by both volunteer moderators and Cloud Imperium employees who are happy to answer your questions about how the game will work, when its coming out and whether or not it will include features youre looking for. Further details are available in the FAQ here. You may not sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of Content. Anyone who pledged for a copy of Star Citizen before November 26, 2012 automatically has lifetime insurance on their pledge . To the maximum extent permitted by applicable law, RSI does not assume any responsibility or liability for User Content, or for any failure to or delay in removing such Content. Check it out tomorrow at 11 AM CST (-5 GMT) for the latest news about how Star Citizen is progressing! This is an issue the development team is working to resolve but we can confirm that those particular packages that were available to original backers do include alpha and beta access. RSI reserves the right to collect fees, surcharges or costs incurred before you cancel your Account or a subscription to a RSI Service. In connection with the Pre-Release Test, RSI may provide you, on a temporary basis, Pre-Release Games, as well as confidential and proprietary information (collectively, Pre-Release Materials). Finally once all the Kickstarter Star Citizens are integrated, which will take a couple of weeks as we await final data from Kickstarter, we can bring up a backer wall and switch on things like Galactapedia, Engineering and the Holo-Viewer. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. Learn the basics! You acknowledge that RSI and/or third-party content providers remain the owners of all materials posted on the Website and in the Game, and that you do not acquire any of those ownership rights by downloading copyrighted materials. Our industry-changing vision is supported by a belief that making tough decisions means youre on the right path. Do Not Sell or Share My Personal Information. We hope to have the new forum software integrated with the old forum content by next week, so you can be using a much more friendly and powerful forum system. The laws of California, excluding its conflicts-of-law rules, govern these Terms of Service, any other RSI Terms, and your Account(s); and (ii) you expressly agree that exclusive jurisdiction for any claim or dispute with RSI or relating in any way to these Terms of Service, any other RSI Terms, your Account(s), or your use of any RSI Services resides in the Courts of the State of California, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of California in connection with any such dispute including any claim involving RSI or its affiliates, employees, contractors, officers, directors, vendors and content providers. RSI may terminate your Account(s) (and access to all related entitlements and RSI Services) for violation of these Terms of Service, or any other RSI Terms, illegal or improper use of your Account, or illegal or improper use of RSI Services, products, or RSIs Intellectual Property. Upon termination of this Agreement, your right to use the RSI Services shall immediately cease. This means that, unless your Account or payment information is obtained unlawfully or fraudulently by someone other than those authorized by you to use your Account, you will be responsible for all usage and purchases on your Account. Your ownership in the fansite excludes the RSI Fansite Content and RSI Marks and excludes any derivative works based upon, or including the RSI Fansite Content and/or RSI Marks. Do Not Sell or Share My Personal Information. You must also obey all federal, state, and local laws, regulations and rules that apply to your activities when you use RSI Services. ago. Post messages for any purpose other than personal communication, including advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities. Content as used herein includes (1) software, software updates or patches, or other utilities and tools from RSI or its licensors (RSI Software) and (2) other software, technology, text and audio visual material, the design and appearance of the Website. Click the "Submit" button to send your message to the Star Citizen customer support team. The NEW JUMPTOWN - a Tour - Star Citizen 3.18 PTU - YouTube RSI will not ask you to reveal your password, or initiate contact with you asking for answers to your password security questions. We cannot check individual accounts at this time. Pre-Release Test accounts are non-transferable under any circumstances. This above-referenced list of prohibitions only provides examples of unacceptable conduct and is not intended to be a complete or exclusive list of prohibited conduct. Were reducing the number of e-mails needed to contact the team: instead of specific addresses for each question, you should now contact support@cloudimperiumgames.com for any account, billing or other support issue. The decision to remove Content is in RSIs sole and final discretion. But no downvote here, CIG is going to hit 100 million in funding for 2022, they absolutely need to improve their CS response time. Chris will be available starting at 10:30 AM PST to answer questions about Star Citizen and his career. RSI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. YOU ACKNOWLEDGE AND AGREE THAT RSI, ITS LICENSORS AND AFFILIATES ARE NOT LIABLE FOR ANY ACT OR FAILURE TO ACT BY THEM OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION OR CONTENT ON ANY RSI SERVICES OR USE OF RSI SOFTWARE. You agree that RSI reserves the right to manage, regulate, control, modify and/or eliminate its games and all aspects thereof, including but not limited to, game elements such as ships, characters, items such as ship insurance, points, and credits (collectively, Virtual Goods) therein. You waive, and agree not to assert any droit moral or similar rights you may have in such User Content. Star Citizen down? Current problems and outages | Downdetector Try it today! For the avoidance of doubt, subscriptions for premium access to Website Content are not covered by this Section IV.A, but by Section IV.B below. If you wish to gift Virtual Goods purchased for a higher amount, please contact customer service at support@cloudimperiumgames.com. People are actively abusing the mechanic to unmelt ships that were sold at discounted prices (i.e. You are always responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using RSI Services, even when we offer a free trial subscription. Email address registered to your RSI account. In order to be considered an original backer or veteran backer, a purchase would have needed to be made on the account prior to a certain date. The Rear Admiral and above packages do not have a digital option available for purchase and as a result the option to convert the package to digital is not available. When you provide credit card or other payment information to RSI, you represent to RSI that you are the authorized user of the credit card or other payment method. Were currently developing Star Citizen, a record-shattering crowd-funded title that combines classic space sim gameplay with amazing visuals; and Squadron 42, a Hollywood-caliber story-driven single-player game set in Star Citizens universe. RSI reserves the right to remove any Content that is objectionable to us for any reason. Visit our site and enlist today ! Impersonate another person (including celebrities), indicate falsely that you are an, Attempt to get a password, account information, or other private information from anyone else on. Please do not send a direct message to an Agent via Spectrum! Holiday hours vary. Trial subscriptions are not transferable. live chat, instant message services and the like), even privately to another person, you do so with the understanding that those communications go through our servers, can be monitored by us. Interacting With RSI Support and Staff - Roberts Space Industries Reverse engineer, decompile or disassemble all or any portion of the Website, Game or other, Facilitate, create or maintain any unauthorized connection to the Game or the Website, including without limitation (a) any connection to any unauthorized server that emulates, or attempts to emulate, the Website; and (b) any connection using programs or tools not expressly approved by, Your payment is a deposit to be used for a) the production and delivery cost for the pledge items (, For the avoidance of doubt, in consideration of. In the event that the Game detects an unauthorized third party program, (a) the Game may communicate information back to us, including without limitation your Account username, details about the unauthorized third party program detected and the activities or functions performed thereby, and/or (b) we may exercise any or all of its rights and remedies under the RSI Terms without prior notice to the user(s) linked to such unauthorized third party program. Caution melting your ships - General Discussion - Star Citizen Base RSI reserves the right in its sole discretion to expressly refuse this permission to any particular fansite, or to revoke this permission at any time. monthly) subscription for an RSI Service, RSI will provide you with notice of any changes to the fees or billing methods at least thirty (30) days in advance by posting such changes on the RSI Service. It's even in their dev. purchasing certain merchandise), you will be requested to provide additional information such as your name and full address. For those of you in the USA we hope you had a relaxing holiday weekend and that you were able to take advantage of the grace period for pledges. You hereby consent that RSI may use your likeness and voice on such audio-visual materials for documentary, marketing, and advertising purposes in any and all media now known or hereafter devised in perpetuity throughout the universe, without any compensation due to you. Technical Support. If the purchase is of a limited package or ship no longer available, let us know and we can assist in reversing the reclaim. Game Support - Roberts Space Industries Knowledge Base The Bounty Hunter package available from the Kickstarter campaign was the package that included the Citizen Card. The Backer status is an award for financial backers of the game. We're pleased to announce that we're streamlining the Star Citizen user support experience. T he website switch has brought with it a lot of customer service questions. Helpdesk forum You agree that you will be personally responsible for your use of RSI Services and for all of your communication and activity on RSI Services, including any User Content you contribute, and that you will indemnify and hold harmless RSI, its affiliates, employees, officers, and directors from any liability or damages arising from your conduct on RSI Services, including any User Content that you contribute. If youve received a message stating that we are missing your shipping fee or that we your shipping address, please first check your account page. The foregoing includes, without limitation, computer code, titles, objects, artifacts, characters, character names, locations, location names, stories, story lines, dialog, catch phrases, artwork, graphics, structural or landscape designs, animations, sounds, musical compositions and recordings, audio-visual effects, character likenesses, user Accounts , and methods of operation. 21.04.2013 Channel Undefined Category Undefined Series None RSI Customer Service Update API Metadaten Greetings Citizens, Big things are afoot for Star Citizen later this week, but before we make any major announcements we'd like to clean house and help resolve some common customer service issues. Improperly use web support or complaint buttons or make false reports to. We will be sharing development updates as they happen, and will also give all our backers a Weekly report. Full name on account. Please use a different web browser. Cloud Imperium is an international independent game company. The fansite is not a Joint Work as that term is defined in the United States Copyright Act, Title 17 United States Code (U.S.C.), and is not otherwise a joint, collective or collaborative work under any other applicable laws. Star Hangar is the best place to securely and reliably buy or sell your digital assets, with 24/7 customer service provided. Harass, threaten, embarrass, or do anything else to another user that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. the Starfarer's OSP of $175) for OB/VB and are then turning around and using the CCUs at full MSRP $300 for the Starfarer. Contact Us | Citizens Customer Service | Citizens Please use a different web browser. You may view the RSI Privacy Policy at www.robertsspaceindustries.com/privacy. In addition, any account gifted an item from someone who made a purchase before November 26 will also have lifetime insurance on all their ships. Upload files that contain a virus or corrupted data. Promoted articles. The website switch has brought with it a lot of customer service questions. These should be directed to the official forums. The arbitration may be conducted in person, through the submission of documents, by phone or online. Press Win + E keys to open the File Explorer, and then navigate to the path where you stored the Star Citizen and its launcher. As always, if you have a question about or suggestion for the game you should post it to the forums. If an End User License Agreement is provided with the RSI Software, your use of the RSI Software is subject to the terms of that license agreement in addition to these Terms of Service. You may not upload or post any User Content on RSI Services that is protected by copyright, trademark or other intellectual property rights unless (i) you are the owner of all of those rights; or (ii) you have the prior written consent of the owner(s) of those rights to make such use of that User Content. You understand, acknowledge and agree that public communications on RSI Services, including robertsspaceindustries.com are not private or confidential, and may be viewed and used by others accessing the RSI Services. You will be part of a select group where your questions, requests and needs will be answered by a personal Concierge staff member. Do Not Sell or Share My Personal Information. To expedite resolution and control the cost of any dispute, controversy or claim related to the Terms of Service or any other RSI Terms (Dispute), you and RSI agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating any arbitration or court proceeding.

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